Prices and Delivery Charges

Prices listed on this website are usually correct, however it is possible that some could be incorrectly entered or out of date. In the unlikely event that we are unable supply goods at the price shown we will inform you. If the correct price or delivery charge is not acceptable we will cancel the order & no payment will be taken from your card or cheque.

Delivery whilst every effort will be made to meet delivery times/dates, we do not accept liability for the consequences of any delays. This is usually a 1 to 2 day service, however during busy periods we cannot guarantee to achieve this. We aim to dispatch all orders as quickly as possible. Goods are not dispatched or delivered on Saturdays or bank holidays and we usually close for a few extra days at Christmas. Goods will be dispatched by carrier for a fixed value of 6€ in Portugal; Madeira, Açores, Spain 10€ and other countries under quotation. Orders over 35€ are free of charge in Portugal, and 50€ free of charge for Spain. The service chosen will be the fastest, safest, best value we can offer at the time of dispatch. Some items might have extra delivery charge.

Payment by all major credit or debit cards, cheques, postal orders, bank transfer, cash at shows or at the MyFriend store (cash is strictly NOT accepted by mail). All payments are to be made at the time of order, or on delivery (extra charge of 2,5€ will apply on final invoice).

Collection

Stock and availability

We hold vast amounts of stock at all times, so generally we can accommodate your requirements. If, however, we are out of stock please ask staff for a near substitute, as we are sure we will have some alternative products that should be suitable.

Help and advice is always available to our clients and it is free and we are happy to give it. Demonstrations by appointment can be arranged, call 934 000 344 to make an appointment or for further advice.

Credit: we are sorry that we DO NOT offer credit under any circumstances, but we are sure you will be happy with the service, the goods and the value.

Returns Policy:

Please examine your order immediately on receipt. Any problems or dissatisfaction with your order must be communicated to MyFriend within 5 working days of receipt your order. If MyFriend has made a mistake with your order this will be rectified as soon as possible and any return carriage charges incurred by the customer will be refunded or we will arrange collection of the goods (whichever is most suitable under the circumstances).

If you have ordered in error or unhappy and wish to exchange the goods or refund, please return the goods unopened, unused and in a 100% resalable condition within 5 working days and MyFriend will refund your money. Please note the carriage charge will NOT be refunded in these circumstances.

Damage: any package that looks damaged must not be accepted or signed for. MyFriend must be notified of any damage or missing items from any parcel on delivery immediately so action can be taken to ensure your satisfaction.

Our aim is to please.

If at anytime you should be unhappy with our service or products please tell us first; if you are happy, please tell your friends.